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课程大纲
   
 

  • 课程模块

     

    课程章节

    课程内容

    第一阶段:Configure and Troubleshoot Cisco Collaboration Infrastructure

    Configure and Troubleshoot Cisco Collaboration Infrastructure

    Network services

    · DNS

    · DHCP

    · TFTP

    NTP & CDP

    · NTP

    · CDP/LLDP

    Routing & Switch basice

    · VLAN

    · Data VLAN

    · Voice VLAN

    · IP routing in Collaboration

    Muliticast

    · IP Multicast

    · PIM

    VoIP Protocol(part 1)

    · CUCM SCCP endpoints

    · CUCM MGCP gateways

    VoIP Protocol(part 2)

    · CUCM SIP endpoints and trunks

    · CUCM H.323 gateways and trunks

    Real time protocol

    · Voice and video codecs

    · RTP and RTCP

    Device Registration

    · Device registration and redundancy

    · Codec selection

    Call Feature(1)

    · Call park

    · Call Pickup

    Call Feature(2)

    · BLF speed dials

    · Native call queuing

    VCall Feature(3)

    · Call hunting

    · Meet-me

    第二阶段:Configure and Troubleshoot Cisco Unified Communications Manager (CUCM)

    Configure and Troubleshoot Cisco Unified Communications Manager

    VoIP Protocol(part 1)

    · CUCM SCCP endpoints

    · CUCM MGCP gateways

    VoIP Protocol(part 2)

    · CUCM SIP endpoints and trunks

    · CUCM H.323 gateways and trunks

    Real time protocol

    · Voice and video codecs

    · RTP and RTCP

    Device Registration

    · Device registration and redundancy

    · Codec selection

    Call Feature(1)

    · Call park

    · Call Pickup

    Call Feature(2)

    · BLF speed dials

    · Native call queuing

    VCall Feature(3)

    · Call hunting

    · Meet-me

    CUCM dial plan

    · Globalized call routing

    · Local route group

    · Time-of-day routing

    · Application dial rules

    · Digit manipulations and presentations

    CUCM media resources

    · TRP

    · MOH

    · CFB

    · Transcoder/MTP

    · Annunciator

    · MRG/MRGL

    CUCM mobility

    · EM/EMCC

    · Device Mobility

    · Mobile Connect

    CUCM serviceability and OS administration

    · Service activation

    · Database replication

    · CDR

    · CMR

    ILS/URI dialing

    · Directory URI

    · ISL topology

    · Blended addressing

    十一

    Call Admission Control

    · CAC/ELCAC

    · RSVP

    · SIP preconditions

    十二

    SAF and CCD

    · SAF and CCD Feature

    第三阶段:Configure and Troubleshoot Cisco IOS UC Applications and Features

    Configure and Troubleshoot Cisco IOS UC Applications and Features

    十三

    CUCME phone registration and features

    · SCCP Phones

    · SIP Phones

    十四

    SRST phone registration and features

    · CME-as-SRST

    · MGCP fallback

    十五

    CUE

    · AA

    · Scripting

    · Voiceview

    · Web inbox

    · MWI

    · VPIM

    十六

    Cisco IOS media resources

    · Conferencing

    · Transcoding

    · DSP management

    · MOH

    十七

    CUBE

    · SIP profiles

    · Early/delayed offer

    · DTMF interworking

    十八

    Digital voice signaling (T1/E1 PRI)

    · Q.921 and Q.931

    · Caller ID

    · Cisco IOS dial plan

    十九

    SAF and CCD and CAC

    · SAF and CCD

    · IOS CAC

    第四阶段:Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions

    Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions

    二十

    QoS: link efficiency

    · LFI

    · MLPPP

    · FRF.12

    · cRTP

    · VAD

    二一

    QoS: classification and marking

    · Voice traffic

    · Video traffic

    二二

    QoS: congestion management

    · Layer 2 priorities

    · Low latency queue

    · Traffic policing and shaping

    二三

    Security

    · Security: default security features

    · Security: toll fraud

    第五阶段:Configure and Troubleshoot Cisco Unity Connection

    Configure and Troubleshoot Cisco Unity Connection

    二四

    CUCM Integration

    · CUCM integrated with CUC

    二五

    CUCME Integration

    · CUCME integrated with CUC

    二六

    Voice mail

    · Single inbox

    · MWI

    二七

    CUC Feature(1)

    · Call handlers

    · CUC dial plan

    · Directory handlers

    二八

    CUC Feature(2)

    · Voicemail networking

    第六阶段:Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX)

    Configure and Troubleshoot Cisco Unified Contact Center Express

    二九

    UCCX Integrated

    · UCCX CTI integration

    · UCCX ICD functions

    · UCCX scripts customization

    第七阶段:Configure and Troubleshoot Cisco Unified IM Presence

    Configure and Troubleshoot Cisco Unified IM Presence

    三十

    CUCM Integration

    · CUCM integration

    · Cisco Jabber for Windows


  •  

 

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        Troubleshooting Java Applications
                Classpath Errors
                Class Loaders
                Common Java Errors
        Troubleshooting Servers
                Native Libraries
                Threading Architecture
                Work Managers
                Deadlocks
                Overload Protection
                Deployment Problems
        Troubleshooting JDBC
                Data Source Management
                Diagnostics
                Debug Flags
                Connectivity Problems
                Connection Leaks
                Database Availability
        Troubleshooting JMS
                Management
                MBean Hierarchy
                Message Logging
                Diagnostics
                Debug Flags
                Overload Protection
                Lost Messages
                Duplicate Messages
        Troubleshooting Security
                SSL Internals
                Keystore Management
                Debug Flags
                Common SSL Problems
                Certificate Validation
                Embedded LDAP
                Security Audit
                Common LDAP Problems
        Troubleshooting Node Manager
                Internals
                Security
                Common Issues
        Troubleshooting Clusters
                Plug-in Configuration
                OHS Overview
                Plug-in Connectivity
                Plug-in Diagnostics
                Unicast Communication
                Replication Debug Flags
                Typical Replication Issues
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